I lost my game's progress after re-installing. How can I retrieve it?

Created by Lizzy D, Modified on Tue, 17 Dec at 6:34 PM by Lizzy D

If you had linked your App Store and/or Facebook account, you can log in to your account and access your game data. However, if your game data is currently being played with a "Guest" account, we advise you contact our Customer Support Center after performing the following actions and provide them this information:

Create a new game account and link it with Facebook (preferred), Game Center, or Google Play account.
The new game account should be created on the same device as the old (Guest) account.
If the device was lost or defective, please provide a screenshot of your purchase receipt as an alternative verification of the account.
Contact our Customer Support channel with the following details:

- New Nickname and PID

- Old Nickname and PID

- Character information Race/Level/Class/Nicknames (lost account)

- Device Information (e.g., model, platform)

- Purchase Receipts